Frequently Asked Questions
 
 
 
 
COUNTERTOPS
CABINETRY
WINDOWS & DOORS
 
 
 
 
COUNTERTOPS
 

Do I need to remove my existing countertops for the template?

No, our laser technology allows the existing countertops to remain in place for the template. We just ask that you clear items from the countertops to allow the laser to get precise measurements.

How much overhang can I have on my island before I need support?

A good rule of thumb is that ⅓ of the width of the countertop can be unsupported with a maximum unsupported overhang of 14” for quartz and 12” for Solid Surface tops. Overhangs greater than the maximum requires the installation of corbels. Corbels must be designed to support the weight of the countertop and be mounted to studs or an equivalent load bearing structure. Corbels can support no more than 24” of overhang and must be spaced no more than 36” apart.

How thick will my countertop be?

Quartz countertops are 3cm which is about 1 ¼”.

Solid Surface countertop edge is 1-1/2”.

Will there be a seam in my countertop?

Most kitchens will have a seam due to material and handling limitations. Our engineering department works very hard to line up veining and movement within the material you have chosen. Solid Surface countertops you will possibly see your seams but you’ll not be able to feel your seams. Quartz Countertops you will see and feel seams.

How long does an install take?

The number of hours required varies greatly with specifics of each project, but usually the install can be completed in one day.

Will the installation of my new tops create a mess?

Please expect a little dust. This is normal with any type of installation. However, our field technicians will clean up after themselves and leave the work area in the same condition as when they arrived. The glue used to fasten your countertops to the cabinets and join seams has a chemical odor that dissipates after a few hours.

Who will remove my old countertops, sink and faucet?

Tim’s Custom can remove and haul away your existing countertops, sink, and faucet for an additional fee. We do not disconnect plumbing fixtures, drains or dishwashers.

Who will hook up my sink and faucet after the new countertops are installed?

No, we do not offer reconnection of plumbing. We can help you find a licensed plumbing contractor if needed.

Can I put something hot on my countertop?

We recommend using a hot pad or trivet under any hot pan to protect the surface of your countertop.

Can I cut on my countertop?

We do not recommend cutting directly on your countertops, and using a cutting board.

What is Quartz?

Quartz is a natural stone and is mined from the earth like diamonds. Some Quartz brands uses various sized stones of the purest, whitest quartz with some as small as a grain of sand. These small stones are mixed with 7% pigments and resin and compressed, much like how the Earth compresses granite, to form a strong, dense, non-porous slab.

How do I clean my countertop?

It is best to use mild dish soap & water for day-to-day use.

What To Expect At The Showroom?

Visiting our showroom is the first step in your turning your dream home project into reality. We have a few suggestions to help make sure your first visit is successful and you leave with all the information you need.

1. Bringing a rough sketch with dimensions will allow us to prepare a more accurate quote.
2. Some of the most helpful items to bring are samples of other materials being used in your project. A cabinet door or drawer, paint, fabric, and flooring samples can be very helpful with choosing the perfect countertop/cabinet colors.

 
 
 
 
 
CABINETRY
 

What’s the difference between custom, semi-custom and stock?

With custom almost anything is possible. The versatility of free-standing accent pieces and furniture as well as fitted cabinets. Door styles, from contemporary to classic. Wood species, like Cherry, Hickory, Maple and Oak. And exquisite finishes from soft antique-distressed to stylish low-sheen or custom-colored enamels, as well as traditional stains ranging from rich and dark to pale, natural tones.

Semi-custom cabinets are mid-priced, but offer a fair amount of flexibility. Many of the components are stock, but they have features that help the kitchen designer achieve a near-custom fit.

Stock offers the least versatility, but the most affordability. You’ll find you need to match up stock parts, typically a modular system, to your kitchen space, and things won’t always fit to maximize space and storage.

Do you sell cabinetry for rooms other than the kitchen?

Yes! If you have special ideas for the bedroom, bath, dining room, great room or some other space, we can help you bring them to life. From built-in cabinetry for entertainment/media equipment to freestanding pieces like armoires and farm tables, we will handcraft and hand-finish each and every piece exactly the way you’d like.

Who installs the cabinetry?

The best route is to work with your kitchen designer to arrange for a local contractor to come see your space. We have relationships with contractors trained specifically to install custom cabinetry – there is an art to it, and it’s worth retaining someone who’s a pro but if you are a self-installer, our cabinetry is easy for the DIY installers.

I’ve heard about natural wood expanding and contracting. Is this true, and what does this mean to me in my home?

Wood is a natural and organic thing. When the air is warm and humid, wood absorbs extra moisture and expands. In dry conditions, the wood will expel moisture and contract. By running a humidifier during the winter and the air conditioning in the summer, you can keep the relative humidity at or above 50 percent to help prevent drastic moisture fluctuations. We do our best to take the natural expansion and contraction of wood into account when building your kitchen.

How do I keep my cabinetry looking great?

Treat your cabinetry just as you would fine furniture, particularly when it comes to moisture – wood’s biggest enemy. Don’t drape wet towels across cabinet doors and take special care of cabinetry near sinks, dishwashers and like areas. Dust with a soft lint-free cloth, and only use non-alkaline soap to clean your cabinetry. Don’t use abrasive cleansers or scouring pads, which can damage the finish.

How long does it take to get my cabinets after I place an order?

Assume the cabinets will take about 8-10 weeks. This is independent of any other timelines for your kitchen renovation, for example, additional plumbing or electrical work.

How much will it cost to remodel our kitchen?

Kitchens are like most anything else that you purchase: the costs are entirely dependent on the price of the materials chosen and the complexity of the job. An industry rule of thumb is to consider 10-20% of the house’s market value when estimating a kitchen remodel. It is good to keep in mind that a remodeled kitchen is an investment that will increase the value of your home. We offer cabinetry at many different price levels to fit your budget and give you the best design within that budget.

What do you really mean by "custom cabinetry"?

Custom means nothing is standard. We meticulously measure so there are no cracks, gaps, or unused spaces. We design a kitchen with the unique size, number, and configuration of doors, drawers, and other elements required. In addition, we customize finishes to match anything you want. Custom means endless possibilities.

Do you offer re-finishing or re-facing of existing cabinetry?

No, due to the high level of customization that we put into all our products and finishes (and the intricate process that goes along with that) makes it impractical both for you and our manufacturing team to invest in re-finishing or re-facing existing cabinetry.

 
 
 
 
 
WINDOWS & DOORS
 

What is the best way to replace windows?

2 main methods:

Full Frame - which completely replaces your previous windows from the panes to the frames. This is popular if you want to change the size, shape or window style altogether.

Pocket Replacement - keep your original frame, trim, siding and casing intact. This is best if you are replacing a worn window of the same size and shape, or if your home has a brick or stucco exterior.

What type of windows do you sell?

Wood and Vinyl

Why do I have condensation on my windows/doors?

Condensation on the inside of windows/doors starts to occur as the days grow colder, and the temperature inside air is warmer than outside. This is when you usually become more aware of your windows fogging and steaming. But the problem is actually caused by the excess humidity inside your home.

Left untreated, condensation can rot wood window frames and start to cause damage to structural integrity.

What is the warranty on my Windows?

Even the best quality windows can underperform from time to time. It is best to ask what your warranty covers when deciding which brand best suits your home.

Limited Lifetime warranties are the most common offered by the replacement window companies. These cover defects to the aesthetics and performance of the window. It may only apply to the parts that need to be replaced but not the labor costs related to fix the window.

What does Lifetime mean for window warranties?

This does not mean the consumer’s lifespan. It’s simply the length of time the manufacturer determines the window will hold its quality. Be a conscious consumer and ask what this time frame is for the brand you are considering. Some low budget windows have a 3-5 year warranty whereas the higher quality windows can be warrantied for as many as 15 or more years.

How long does it take to receive my windows?

It can take anywhere from 4-12 weeks from time to of order until your windows are ready to be installed.

 
 
 
 
 

FAQ

Tim's Custom Installation - Providing Custom Cabinets, Custom Countertops, Custom Cabinet Doors, Exterior Windows and Doors Installation, Custom Bathroom Showers, Bathroom Remodeling, Custom Table Tops, Custom Vanities and much more! We have been supplying quality products and service to homeowners, builders, remodelers and commercial developers. Solid Surface Countertops - Quartz Countertops - Custom Cabinetry - Custom Cabinet Doors - Custom Shower Installer - Solid Surface Showers - ADA Compliant - Exterior Windows & Doors - Our Solid Surface Tabletops are an ideal selection for any food service, hospitality or other commercial project where durability, beauty and longevity are valued. We offer Fully Custom Cabinetry or Semi-Custom Cabinetry in St. Clairsville, OH. Professionally Installed Kitchens and Bathrooms in St. Clairsville Ohio. Tim's Custom Installation - Providing Custom Cabinets, Custom Countertops, Custom Cabinet Doors, Exterior Windows and Doors Installation, Custom Bathroom Showers, Bathroom Remodeling, Custom Table Tops, Custom Vanities and much more! We have been supplying quality products and service to homeowners, builders, remodelers and commercial developers. Solid Surface Countertops - Quartz Countertops - Custom Cabinetry - Custom Cabinet Doors - Custom Shower Installer - Solid Surface Showers - ADA Compliant - Exterior Windows & Doors - Our Solid Surface Tabletops are an ideal selection for any food service, hospitality or other commercial project where durability, beauty and longevity are valued. We offer Fully Custom Cabinetry or Semi-Custom Cabinetry in St. Clairsville, OH. Professionally Installed Kitchens and Bathrooms in St. Clairsville Ohio.Custom Website Design